Gallery
Why is community engagement an essential aspect of Team-One’s mission?
Here at Team-One we go beyond being just a repair garage – we are trying to be an integral part of the local car community/scene. Our passion for maintaining and modifying cars is not just a job, it’s a lifestyle that most of our staff live and breathe outside of work. Engaging with the automotive community is a way for us to connect with car enthusiasts on a personal level and relate to their issues, passions, and builds. We understand their automotive needs and challenges because we share the same enthusiasm for our cars. Whether it’s a Honda Accord daily driver or a highly modified show car BMW build, we appreciate and relate to the diverse interests within our local car community. Our commitment to community engagement stems from our genuine love for cars and the people who drive them.
Why do we prioritize transparency in communication with our customers?
Everything from business to friendships revolve around trust. Here at Team-One we train our staff and technicians to prioritize transparency in all our communication because we believe it is essential for trust in the automotive industry.
Building strong relationships with you is our priority. In a world full of other stressors, we strive to make car repairs and maintenance stress-free for you. Through transparent communication, we want to be your trusted go-to facility for all your automotive needs. The best thank you we could ever receive is a recommendation to your friends and family, and we strive to always earn your business and referrals. We are here to advise and take care of you, ensuring your automotive experience with us is easy and stress-free.
Why does Team-One Automotive believe in continuous improvement, and how does this benefit our customers?
Team One Automotive operates with meticulous attention to detail, emphasizing organization and structure in our work, (akin to OCD per Nate). We prioritize the overall health of your car over unnecessary repairs, focusing on educating you about the most vital issues first.
Continuous improvement is at our core, achieved through ongoing education, certified workshops, ASE tests, and training expos. As automotive technology evolves, our technicians attend continuous education classes to stay up-to-date, ensuring we meet the changing needs of our customers.
In our daily operations, we address common vehicle issues, understanding the importance of budget constraints. Using a 1-10 scale for priority assessment, we help customers make informed decisions based on urgency and budget considerations. At Team-One the customer always comes first, just like if you were a family member of ours.
How does Team-One Automotive ensure the highest standards of quality in its services?
At Team-One Automotive, we ensure the highest standards of quality through a rigorous process of checks and balances. Our quality control includes final test drives, multiple drives with various technicians, and meticulous degreasing and powerwashing to pinpoint leaks accurately. We prioritize confirmation through both technicians and a dedicated quality control specialist to guarantee accuracy. Additionally, during drop-off, our advisors communicate with customers to obtain specific details about any noise or issue you may be having, providing valuable information for our technicians to address and resolve the problem effectively in a time sensitive manner.
Team Luncheons
At Team-One, our monthly luncheons and holiday parties are not just about coming together; they’re also about enjoying delicious food. We mix things up by catering some events and having our skilled technicians, who have a passion for cooking, prepare meals for us. This adds a special touch to our gatherings and showcases the talents of our team members beyond their work skills. These gatherings are inclusive, involving all employees, and occasionally extending invitations to our vendors and close customer friends for holiday events. We see these luncheons as crucial for maintaining open communication and fostering camaraderie among our team. We celebrate major holidays such as July 4th, Thanksgiving, and Christmas with special luncheon parties, aiming for one or two additional gatherings every quarter to keep our team connected and engaged.
Continuing Education / Training / Expos
Here at Team-One, we prioritize the ongoing education and professional development of our team members. Our technicians and front office staff (with dedicated history or tenure within the company) have the exclusive opportunity to attend a variety of training, expos, continuing education courses, and automotive-themed events. These include industry-leading events such as VISION Hi-Tech Training & Expo, Worldpac STX, Hunter Engineering Trainings in OKC, ASE testing and accreditations, Autel Academy Training, SEMA, Driving Schools, and more. These experiences provide valuable learning and networking opportunities, ensuring our team stays sharp, up-to-date with industry standards, and knowledgeable. We believe in fostering a culture of growth and continuous improvement, from our front office to our technicians, to provide our customers with the most up-to-date information, repairs, and techniques, and to ensure that our team members are always progressing and advancing in their careers.
