Testimonials
When did Team-One Automotive first open its doors to the Broken Arrow community?
Team-One Automotive opened its doors to the Broken Arrow community in January of 2009. Since then, we have been proudly serving our community with a commitment to excellence and top-notch automotive services.
When are our operating hours, and what flexibility do we provide to accommodate our customer’s schedules?
Our hours are Monday to Friday, 7 am to 6 pm, with shuttle rides available within a 10-mile radius for flexibility. You can conveniently schedule online, call us at 918-251-0018, or use our night drop service for after-hours drop-offs. Receive maintenance reminders through our automated email system, ensuring prompt communication. At Team-One Automotive, we prioritize accessibility and convenience for our valued customers. Not sure if this is enough we can always expand on this somehow?
Where is Team-One Automotive located, and how convenient is the location for our customers?
You can find us at 505 N. Walnut Ave., conveniently located on 145th E. Ave between 71st and 81st. Our location is behind Tate Boys Tire on Walnut Ave, providing easy access for our valued customers in and around the area. While we service the Broken Arrow community and greater Tulsa Metro area, we have had customers have come from as far as Kansas, Arkansas, Texas, Colorado, and North Carolina.
When do we host community events or promotions to engage with our customers?
To connect with our customers and foster community engagement, we host various events throughout the year at our shop. Look out for our Spring and Fall open houses, hosted drives, and participation in community events like the Marine Corps Toys for Tots and Trunk or Treats benefiting charity. Furthermore, we collaborate with diverse automotive groups in Oklahoma to organize engaging car rallies and cruises. These events serve as a platform to unite car enthusiasts, fostering a strong sense of community both within our team and among our broader community. Stay tuned for these exciting opportunities to connect, have fun, and share our passion for automobiles via our social media accounts. We always share upcoming events there! Suggestions for new events or collaborations? Reach out to us at teamoneautomotive@gmail.com.
When is the ideal time for customers to schedule routine maintenance services?
Scheduling routine maintenance services with us is easy and flexible – anytime is the right time! If it’s your first visit with us, we appreciate a bit of notice, usually scheduling appointments 2-3 days in advance to ensure we have all the necessary parts sorted out.
Although our usual scheduling window is a couple of days ahead, we accommodate urgent needs. We aim to be prepared for your visit, ensuring we have necessary filters, oils, or special-order parts ready for your appointment.
Keep in mind that we don’t stock parts on-site, so a heads-up helps us ensure a smooth and efficient maintenance service for your vehicle.
It’s important to note that our appointment system is a way for us to manage customer vehicle flow, not a guaranteed time for our technicians to look at your car. Once your vehicle is dropped off to us at its designated appointment drop off time, it goes into the queue for our managers to dispatch to technicians. Regardless of appointment status, there may be times, due to workflow, where it might take a little bit of time before a technician gets to inspect your vehicle. We want to be transparent about our process to ensure a clear understanding of how our system operates.
When should customers seek our services for more urgent automotive issues?
For urgent automotive issues, we encourage customers to reach out to us immediately through a call or email. We understand the importance of addressing pressing concerns promptly. We will always strive to respond to your inquiries, questions, or needs promptly. If it’s a question about a warning light or an unusual noise you are hearing, we’re here to provide peace of mind.
Where do we source our parts and materials, and how does this contribute to the quality of our service?
We prioritize the quality of our service by sourcing parts and materials from reputable suppliers within our parts network. Our preferred choices include OEM parts, factory parts dealer networks, and OES (original equipment suppliers) – all meeting the standards set by our 24k/24 month warranty. We believe in prioritizing quality over pricing, ensuring that any parts installed by us come with the assurance of our warranty through Tech Net Professionals. This warranty covers you nationwide for 24 months or 24,000 miles, reflecting our commitment to providing reliable and long-lasting solutions. Our goal is to use parts that stand up to our high standards, minimizing the chances of return visits and ensuring your satisfaction with our service no matter how far you travel from us.
Where else, besides our physical location, can customers connect with Team-One Automotive (online presence, social media)?
Connect with us beyond our physical location through various online channels! Stay updated and engaged with us on social media platforms such as Google My Business (GMB), Instagram (IG), and Facebook (FB). Additionally, you can view the rest of our website for detailed information about our business and services. Otherwise feel free to reach out to us via phone call, email, or even text messaging. While we are always available from Monday – Friday 7AM-6PM, we’re committed to providing accessible and convenient communication channels for our valued customers and potential customers.
Where can customers access additional resources or information related to automotive care on our platform?
Explore additional resources and information about automotive care on our blog page. Stay connected with us through our social media channels, where we regularly share highlights, valuable resources, and general knowledge about automotive repairs. We are dedicated to providing a wealth of information to enhance your understanding of car maintenance, high performance modifications, and repair practices.